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Conduct cohort analysis to track user behavior over time, build retention matrices, and compare cohort performance. Use this skill when the user needs to measure retention, understand how user behavior changes after acquisition, compare product versions' impact on engagement, or predict LTV — even if they say 'what's our retention rate', 'are newer users behaving differently', 'build a retention table', or 'how long do customers stick around'.

Design customer service operations including tiered support (L1/L2/L3), response templates, SLA definitions, escalation procedures, and complaint handling. Use this skill when the user needs to set up a CS team, create service standards, design escalation flows, or improve response quality — even if they say 'our CS is a mess', 'how should we handle complaints', 'set up support tiers', or 'create CS SOPs'.

Design push notification and messaging strategies including channel selection, timing optimization, personalization, and fatigue management. Use this skill when the user needs to improve notification engagement, reduce opt-out rates, plan multi-channel messaging, or A/B test notification content — even if they say 'our push open rates are low', 'users are unsubscribing', 'when should we send notifications', or 'which channel to use for alerts'.

Design conversational AI chatbots including intent recognition, slot filling, dialogue flow, and response generation. Use this skill when the user needs to build a chatbot, design conversation flows, implement intent classification, or improve chatbot accuracy — even if they say 'build a chatbot', 'our bot doesn't understand users', 'design a FAQ bot', or 'improve our chatbot's responses'.

Measure and optimize customer service performance using CSAT, NPS, CES, First Contact Resolution, and text mining on support tickets. Use this skill when the user needs to evaluate CS team performance, identify top complaint drivers, optimize staffing, or build CS dashboards — even if they say 'is our CS team doing well', 'what are customers complaining about', 'how many agents do we need', or 'build a CS dashboard'.

Apply Porter's Value Chain Analysis to identify competitive advantage sources within an organization's activities. Use this skill when the user needs to find where value is created or lost in their operations, analyze cost structure by activity, optimize internal processes, or identify outsourcing candidates — even if they say 'where do we make money' or 'which activities should we keep in-house'.

Analyze unit economics to evaluate per-unit profitability and business model scalability. Use this skill when the user needs to assess whether each transaction, customer, or product unit is profitable, evaluate startup viability, or optimize contribution margins — even if they say 'does our business model work', 'what's our margin per order', or 'can we scale profitably'.

Apply Theory of Constraints (TOC) to identify and manage system bottlenecks. Use this skill when the user needs to find what limits throughput, optimize a constrained process, apply the Five Focusing Steps, or implement Drum-Buffer-Rope scheduling — even if they say 'our output is stuck', 'what's the bottleneck', or 'why can't we produce more'.

Conduct SWOT analysis with TOWS matrix for strategic planning. Use this skill when the user needs to evaluate a company, product, or project by identifying strengths, weaknesses, opportunities, and threats, or wants to generate strategic options from internal and external factors. Also use when the user mentions competitive positioning, strategic assessment, or asks 'what are our advantages and risks', even without naming SWOT explicitly.

Analyze supply chain operations using the SCOR model across Plan, Source, Make, Deliver, and Return processes. Use this skill when the user needs to optimize supply chain efficiency, evaluate supplier performance, improve logistics, or design an end-to-end supply chain strategy — even if they say 'our deliveries are slow', 'supply chain costs are too high', or 'we keep running out of stock'.

Apply STP (Segmentation, Targeting, Positioning) framework for market strategy. Use this skill when the user needs to define target customer segments, select which segments to pursue, or craft a positioning statement — even if they say 'who is our customer', 'which market should we focus on', or 'how should we position ourselves'.

SME and family-business management for Taiwan's industrial structure (98% SME, 70%+ family-controlled listed). Integrates four pillars: resource-constrained decision-making, family governance (Tagiuri-Davis three circles), four-layer succession, and professionalization. Use for sub-200-employee strategy, capital-constrained prioritization, family-vs-professional-manager conflict, founder handover, family-constitution design, or SME financing limits. Triggers: 『二代接班』『家族企業』『中小企業』『家族憲章』『家族辦公室』『傳承規劃』『小公司策略』『資源有限』『家族跟專業經理人』『三圓模型』『隱形冠軍』. For 成大 EMBA SME strategy, 政大 EMBA family-business succession, 逢甲 EMBA SME management cases. Fills Asgard gaps in resource-constrained strategy and Chinese-family governance.

Analyze and design pricing strategies including cost-plus, value-based, competitive, penetration, and skimming approaches with psychological pricing techniques. Use this skill when the user needs to set or change prices, evaluate pricing models, understand price elasticity, or apply psychological pricing — even if they say 'how much should we charge', 'are we priced right', or 'our margins are too low'.

Apply Porter's Five Forces framework to assess industry competitive dynamics and attractiveness. Use this skill when the user needs to analyze an industry's profitability structure, evaluate market entry barriers, assess supplier or buyer bargaining power, or understand competitive intensity — even if they say 'industry analysis' or 'is this market worth entering' without naming Porter's explicitly.

Apply PESTEL framework to scan the macro-environment across Political, Economic, Social, Technological, Environmental, and Legal dimensions. Use this skill when the user needs to assess external macro factors affecting a business, industry, or market — especially before entering a new country, launching a product, or evaluating regulatory risk. Also use when the user mentions 'macro analysis', 'external environment', or 'what trends should we watch'.

Net-zero transition playbook: GHG inventory (ISO 14064-1, GHG Protocol Scope 1/2/3), science-based targets (SBTi), TCFD and ISSB S1/S2 climate disclosure, Taiwan carbon fee, decarbonization roadmap, internal carbon pricing, supply-chain carbon, product carbon footprint, green electricity and T-REC. Use for corporate decarbonization roadmap, carbon inventory, carbon-fee response, TCFD/ISSB reporting, supply-chain decarbonization, or responding to international customers (Apple, RE100). Triggers: 『碳盤查』『SBTi』『碳費』『TCFD』『淨零路徑』『範疇 3』『綠電』『CBAM』『ISO 14064』『ISSB』『T-REC』. For Taiwan EMBA ESG/sustainability/operations/strategy/finance cases. Focuses on Taiwan listed-company and supply-chain practice; sustainability strategy theory: use Asgard grad-sustainability; ERM 框架整合氣候風險: use biz-erm; 董事會 ESG 委員會結構設計: use biz-corporate-governance; 併購 ESG 盡職調查: use fin-m-and-a.

Management accounting toolkit for internal decision support: ABC costing, variance analysis, transfer pricing, and responsibility accounting. Use for product profitability disputes, budget variance diagnosis, inter-division pricing design, and business-unit manager performance evaluation. Triggers: 『這個產品真的賺錢嗎』『成本分攤』『事業部之間怎麼算錢』『本月成本超支』『評核廠長績效』『內部轉撥』『ABC 作業成本』『差異分析』『責任中心』『管理會計』. For Taiwan EMBA cases, term reports, and management-decision simulations (台大／陽交／成大 財管必修).

Apply Lean and Six Sigma principles to eliminate waste and reduce process variation. Use this skill when the user needs to improve operational efficiency, identify the seven wastes (TIMWOOD), run DMAIC improvement projects, or streamline workflows — even if they say 'our process is too slow', 'where are we wasting resources', or 'how do we reduce defects'.

Corporate innovation-governance toolkit integrating Stage-Gate process, 3 Horizons model, innovation portfolio management, open innovation, corporate venture capital (CVC), innovation KPIs, and intrapreneurship. Use for innovation-portfolio design, second-curve planning, innovation-project review gating, open-innovation evaluation, CVC setup, innovation-KPI design, or managing tension between core and new businesses. Triggers: 『第二曲線』『創新專案怎麼管』『新事業孵化』『收購投資新創』『Stage-Gate』『研發投資組合』『內部創業』『開放式創新』『CVC』『3 Horizons』『創新 KPI』. For Taiwan EMBA innovation-management/strategy/technology-management cases (台大／中山). Startup basics: use Asgard ux-lean-startup; innovation theory: use Asgard grad-disruptive-innovation, grad-ambidexterity; 家族二代接班治理: use biz-corporate-governance 或 ops-talent-strategy; ESG/淨零策略結合: use biz-net-zero-transition.

Analyze financial health using ratio categories: profitability, liquidity, leverage, efficiency, and valuation. Use this skill when the user needs to assess a company's financial performance, compare companies, evaluate creditworthiness, or prepare financial due diligence — even if they say 'is this company financially healthy', 'analyze these financial statements', or 'compare these two companies'.

Enterprise risk management (ERM) framework layer — integrates COSO ERM 2017 (five components, 20 principles), ISO 31000, three-lines model, risk appetite, risk heatmap, and key risk indicators (KRI) into a complete governance playbook covering structure through culture. Use for ERM implementation, risk-system build, risk mapping, risk-appetite statement drafting, three-lines setup, CRO role design, or Taiwan FSC corporate-governance evaluation response. Triggers: 『ERM 導入』『風險管理框架』『COSO』『風險地圖』『風險胃納』『KRI』『CRO 職責』『三道防線』『風險委員會』『ISO 31000』『風險熱圖』『風險治理』. For 師大／政大／陽交 EMBA risk-management/governance/audit cases. Complements Asgard algo-risk-* (Altman Z, Benford, credit, VaR) with the framework/governance layer. 獨董挑選/董事會組成/IPO 治理: use biz-corporate-governance.

Apply DuPont Analysis to decompose Return on Equity (ROE) into profitability, efficiency, and leverage components. Use this skill when the user needs to diagnose why ROE is high or low, compare financial performance drivers across companies, or identify which operational lever to pull — even if they say 'why is our ROE declining' or 'how do we improve returns'.

Build Discounted Cash Flow (DCF) valuation models to estimate intrinsic value. Use this skill when the user needs to value a company, evaluate an investment, estimate fair share price, or build financial projections — even if they say 'what is this company worth', 'should we acquire them', or 'build me a valuation model'.

Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages. Use this skill when the user needs to understand the customer experience end-to-end, identify drop-off points, optimize touchpoints, or improve conversion — even if they say 'where are we losing customers', 'what's our funnel look like', or 'map the user experience'.

Customer relationship management strategy — integrated framework with six pillars: customer segmentation (RFM/CLV), journey orchestration (cross-channel), CDP technology stack, loyalty-program design, B2B key-account management (KAM), and CRM organization/governance. Use for VIP program design, membership-system decision, retail/ecommerce/B2B customer strategy, CDP buy-vs-build, marketing-automation adoption, or key-customer churn. Triggers: 『CRM 系統』『會員經營』『客戶分級』『大客戶策略』『CDP』『行銷自動化』『客戶生命週期』『VIP 方案』『顧客忠誠』『RFM』『CLV』『KAM』『Journey Orchestration』. For 師大 EMBA CRM, 政大 ecommerce, 中山 marketing cases. Complements Asgard biz-cac-ltv (tactics) and biz-customer-journey (single method) with the strategic integration layer.

Corporate-governance practice playbook: board composition, three lines of defense, audit/compensation/nomination committee operations, independent-director governance, stakeholder communication, IPO governance upgrade, and family-business professionalization. Use for board-structure design, independent-director selection, three-lines implementation, IPO governance preparation, major governance incidents (fraud, scandal, insider trading), or family-business corporatization. Triggers: 『董事會組成』『獨董沒發揮功能』『三道防線』『上櫃治理補強』『家族法人化』『委員會分工』『ESG 治理』『審計委員會』『薪酬委員會』『提名委員會』. For Taiwan EMBA corporate-governance/finance/law/ESG cases. Focuses on listed-company and IPO practice; governance theory: use Asgard grad-governance; 9-box/繼任規劃/接班人才盤點: use ops-talent-strategy; COSO ERM/風險地圖/風險委員會運作: use biz-erm.

Calculate and analyze Customer Acquisition Cost (CAC) and Customer Lifetime Value (LTV) to evaluate unit economics and marketing efficiency. Use this skill when the user needs to assess whether their customer acquisition is profitable, optimize marketing spend allocation, or evaluate business model viability — even if they say 'are we spending too much on ads', 'what's each customer worth', or 'is our growth sustainable'.

Apply the Balanced Scorecard (BSC) framework to translate strategy into measurable objectives across Financial, Customer, Internal Process, and Learning & Growth perspectives. Use this skill when the user needs to set strategic KPIs, create a strategy map, align organizational goals, or connect daily operations to strategic vision — even if they say 'how do we measure strategy execution' or 'our KPIs feel disconnected'.

Perform break-even analysis to determine the sales volume or revenue needed to cover all costs. Use this skill when the user needs to calculate break-even point, assess margin of safety, evaluate operating leverage, or decide pricing and volume trade-offs — even if they say 'how many units do we need to sell', 'when will we be profitable', or 'what happens if we lower the price'.

Develop brand positioning strategy including positioning statements, perceptual maps, and brand personality/archetype analysis. Use this skill when the user needs to define or refine how their brand is perceived relative to competitors, craft a positioning statement, build a brand identity framework, or map competitive positions — even if they say 'what makes us different', 'our brand feels generic', or 'how do customers see us vs competitors'.

Apply Blue Ocean Strategy to create uncontested market space through value innovation. Use this skill when the user needs to differentiate beyond price competition, find new market opportunities, or redesign a product's value proposition using the Strategy Canvas and Four Actions Framework (Eliminate-Reduce-Raise-Create). Also use when the user says 'how do we stop competing on price', 'create a new category', or 'escape the red ocean'.

Apply BCG Growth-Share Matrix to analyze a product or business unit portfolio for resource allocation decisions. Use this skill when the user needs to prioritize investments across multiple products, decide which products to grow vs harvest vs divest, or evaluate a portfolio's balance — even if they say 'which products should we invest in' or 'portfolio strategy' without naming BCG.

Apply Ansoff Matrix to evaluate growth strategy options across market and product dimensions. Use this skill when the user needs to decide how to grow — through existing vs new markets and existing vs new products. Also use when the user asks 'how should we grow', 'should we launch a new product or expand to new markets', or 'what's our growth strategy'.

Apply the Marketing Mix (4P/7P) framework to design tactical marketing decisions across Product, Price, Place, Promotion — plus People, Process, Physical Evidence for services. Use this skill when the user needs to plan a product launch, design a go-to-market strategy, or audit their marketing mix — even if they say 'how should we price this', 'where should we sell', or 'what's our go-to-market plan'.

Model viral spread dynamics using SIR/SIS/SEIR compartmental models. Use this skill when the user needs to predict content spread patterns, estimate viral thresholds, or model information cascades in social networks — even if they say 'will this go viral', 'epidemic model for content', or 'spread prediction'.

Implement VADER sentiment analysis for social media text scoring. Use this skill when the user needs to analyze sentiment in tweets, reviews, or social posts, compute compound sentiment scores, or classify text polarity — even if they say 'is this positive or negative', 'sentiment of these comments', or 'social media mood analysis'.

Measure social media influence using engagement-weighted metrics beyond follower count. Use this skill when the user needs to evaluate influencer effectiveness, compare influence across accounts, or build an influence scoring system — even if they say 'who is more influential', 'influencer ranking', or 'measure social impact'.

Calculate and benchmark social media engagement rates across platforms and variants. Use this skill when the user needs to compute engagement metrics, compare performance across accounts or posts, or set engagement benchmarks — even if they say 'what is my engagement rate', 'benchmark engagement', or 'social media KPIs'.

Implement TF-IDF scoring to measure term importance relative to a document corpus. Use this skill when the user needs to rank documents by keyword relevance, extract important terms from text, or build a basic search relevance engine — even if they say 'find relevant documents', 'keyword extraction', or 'term importance'.

Optimize Core Web Vitals (LCP, INP, CLS) for better search rankings and user experience. Use this skill when the user needs to diagnose page speed issues, improve Largest Contentful Paint, reduce layout shift, or pass Google's page experience signals — even if they say 'my site is slow', 'Core Web Vitals failing', or 'page speed optimization'.

Implement Schema.org structured data markup in JSON-LD format for enhanced search results. Use this skill when the user needs to add rich snippets to web pages, implement FAQ/Product/Article schema, or validate structured data — even if they say 'rich snippets', 'structured data', or 'Google rich results'.

Implement PageRank algorithm to compute web page importance scores using the random surfer model. Use this skill when the user needs to rank pages by link authority, build a simplified search ranking system, or understand how link structure determines page importance — even if they say 'which pages are most important', 'link analysis', or 'page authority score'.

Implement a web crawler pipeline covering URL discovery, fetching, parsing, and storage. Use this skill when the user needs to build a site crawler, audit website structure, or collect web data systematically — even if they say 'scrape a website', 'crawl all pages', or 'site audit spider'.

Execute content SEO strategy from keyword research through content planning, writing, and on-page optimization. Use this skill when the user needs to create SEO-optimized content, perform keyword research, identify content gaps, or improve existing content rankings — even if they say 'content strategy', 'keyword research', or 'how to rank for this topic'.

Evaluate backlink quality using Domain Authority, Domain Rating, and trust metrics. Use this skill when the user needs to assess link profile health, identify toxic backlinks, or plan link building strategy — even if they say 'check my backlinks', 'link building', or 'domain authority analysis'.

Calculate safety stock levels to buffer against demand and lead time uncertainty. Use this skill when the user needs to set inventory buffers, determine service level trade-offs, or optimize safety stock across SKUs — even if they say 'how much buffer inventory', 'stockout prevention', or 'service level calculation'.

Solve vehicle routing problems to optimize delivery routes under capacity and time constraints. Use this skill when the user needs to plan delivery routes, minimize transportation costs, or optimize fleet utilization — even if they say 'delivery route optimization', 'fleet routing', or 'minimize driving distance'.

Solve the newsvendor problem for single-period ordering decisions under uncertain demand. Use this skill when the user needs to determine optimal order quantity for perishable goods, seasonal products, or one-time purchase decisions — even if they say 'how much to order for this season', 'perishable inventory', or 'single-period ordering'.