tw-ecom-operations-customer-service
Taiwan e-commerce customer service — LINE / Messenger / email / phone channel mix, 消保法鑑賞期 scripts, PTT/Dcard reputation monitoring, 負評 response, and SLA targets for the TW market. Use when designing CS SOP, training CS agents, or responding to viral 負評. Do NOT use for generic chatbot design (use `cs-chatbot-design`). STATUS: SKELETON — body pending.
pinned to #4e7f4f8updated last month
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About this skill
Pulled from SKILL.md at publish time.
STATUS: SKELETON — body pending.
Automated checks the publisher passed at publish time — structure, docs, safety, and whether the artifact behaves as claimed.4e7f4f8· last month
Behavioral checks ran but aren't published for this artifact; the static checks above ran at publish time.
Documentation
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Description quality
65 words · 351 chars — "Taiwan e-commerce customer service — LINE / Messenger / email / phone channel mi…"
README is present and substantial
33,936 chars · 20 sections · 3 code blocks
Tags / topics declared
13 total — ai-agent, anthropic, claude, claude-agent-skills, claude-code, coding-agent (+7)
README has usage / example sections
no labeled section but 3 code blocks document usage
Homepage / docs URL declared
https://vault.asgard-ai.com/skills/
Description is substantive
Description is 63 words.
Documentation present and substantive
Documentation present (SKILL.md, 249 words).
Release history
1- releasecurrent4e7f4f8warnlast month
Contents
Taiwan E-Commerce Customer Service
STATUS: SKELETON — body pending.
When to use this skill
- Designing a CS SOP for a TW store
- Training agents on 鑑賞期 / 退貨 scripts
- Monitoring PTT / Dcard / mobile01 for 負評
- Responding to a viral 負評 thread
- Setting SLA targets (first-response / resolution)
Do NOT use when
- Generic chatbot design →
cs-chatbot-design - Crisis PR (non-CS) →
pr-crisis-response
Core concepts
TODO: channel mix, TW consumer complaint culture, PTT / Dcard etiquette.
Decision tree
TODO: complaint → channel → script template.
Implementation guidance
TODO: SOP template, escalation ladder, monitoring setup.
Gotchas
TODO: 5-6 pitfalls (鑑賞期 over-promise, PTT Streisand effect, LINE 1-to-1 burnout, negative-review response template pitfalls, 消保官 tone).
IRON LAW
TODO.
Output Format
TODO.
Related
cs-soptw-ecom-compliance-consumerpr-crisis-response
Last verified: 2026-04
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Related
Verification Before Completion
Evidence before assertions, always
Writing Plans
Turn specs into phased implementation plans
Test-Driven Development
Red → green → refactor discipline for any feature or bugfix
mh install skills/tw-ecom-operations-customer-service