persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
pinned to #a3768d0updated 2 days ago
Ask your AI client: “install skills/persona-customer-support”.
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30,273
Last commit
2 days ago
Latest release
published
- #agent-skills
- #ai-agent
- #automation
- #cli
- #discovery-api
- #gemini-cli-extension
- #google-admin
- #google-api
- #google-calendar
- #google-chat
- #google-docs
- #google-drive
- #google-sheets
- #google-workspace
- #oauth2
- #rust
About this skill
Pulled from SKILL.md at publish time.
PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar
Evaluation report
WarningsAutomated checks the publisher passed at publish time — structure, docs, safety, and whether the artifact behaves as claimed.a3768d0· 2 days ago
Documentation
6 passed3 warningsDescription qualitywarn
9 words · 66 chars — skills use the description as their trigger; aim higher
Aim for 15+ words and include trigger phrases like “use this skill when …”.
Homepage or repository declaredwarn
No homepage or repository declared.
Add a "homepage" or "repository" field to SKILL.md.
Documentation shows usagewarn
Documentation has no code examples.
Add at least one fenced example showing a real invocation.
README is present and substantial
20,235 chars · 16 sections · 22 code blocks
Tags / topics declared
16 total — agent-skills, ai-agent, automation, cli, discovery-api, gemini-cli-extension (+10)
README has usage / example sections
found: Installation · Quick Start
Homepage / docs URL declared
https://developers.google.com/workspace
Description is substantive
Description is 9 words.
Documentation present and substantive
Documentation present (SKILL.md, 162 words).
Release history
1- releasecurrenta3768d0warn2 days ago
Contents
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
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Related
Verification Before Completion
Evidence before assertions, always
Writing Plans
Turn specs into phased implementation plans
Test-Driven Development
Red → green → refactor discipline for any feature or bugfix
mh install skills/persona-customer-support